We want to help you keep your banking safe and secure, easy and hassle-free. Here are some helpful tips you can use to look after your finances whilst you’re travelling. Check our fraud prevention page for information on Secure Sentinel, Australia and New Zealand's largest loss assistance and retrieval services provider for lost or stolen financial cards and personal possessions.
You should make sure your cards are kept safe whilst you’re on holidays, just as you would when you’re at home.
Keep your card, PIN and online banking secure code safe and secure at all times, remember your pin and do not write it down
Register for eStatements so future statements don’t come in envelopes which means your account details can’t being intercepted at the letterbox. With eStatements, you can retrieve your current and previous statements online via Internet Banking, at a time that suits you.
Never hand over your card where it is taken out of your sight (e.g. at restaurants)
Carefully check ATMs for suspicious devices and select another ATM if you’re unsure
Pay attention when making purchases - normally your card should only be swiped once, and if a transaction is cancelled or unsuccessful, ask for a copy of the cancellation
Use Internet Banking to keep track of the transactions you’ve made, so you can quickly spot and notify us of anything out of the ordinary. If you’re not already registered, give us a call and we can register you for this facility straight away.
also, it’s a good idea to have your mail redirected or collected whilst you’re away
Let us know if you’re travelling overseas
Complete our online Overseas Travel Notification Form available on our website before you head overseas.
Take contact details with you for us
Have travel insurance organised prior to going and take the details of how to contact the insurer in case you need to report an incident/make a claim. Our Travel insurance is very competitive and worth getting a comparison if you already have a quote from the travel company
Make sure your cards won’t expire while away and contact us beforehand if they will
Look at taking a ‘mixed wallet’ overseas – a combination of a number of ways to get foreign cash/pay for purchases. For example, it may be worthwhile taking a small amount of Australian notes and the currency of the country you’re going to, plus a Visa debit and Visa credit card, as well as a cash passport. The Cash Passport is now the most popular way to take your money overseas. We can help you with all of these. Click here for details.
Don’t make it easy for pickpockets
With a bit of planning you can ensure that pickpockets and travel scams which are common overseas don’t happen to you.
Keep card and travel document copies in Australia with a trusted relative
Whilst Australians usually keep their wallets in their back pockets, they’re easy to pick, so use an inside pocket or hard to reach place instead
Even consider limiting the amount of cash you require to carry on you at any one time
With a Cash Passport, you can use it to get cash from ATMs or use to make purchases as the money is already in the currency you’re travelling to, you reduce or eliminate fees
Only take or carry the items you really need rather than all your cards and ID
Keep handbags and backpacks in front of you, locked if possible and never let them out of your sight.
Keep your cards and cash in different places so you have a back-up if your pocket is picked or bags are lost or stolen
Keep the Cash Passport backup card in a separate bag in case one is lost or stolen
With a bit of planning, you will have your finances all safely organised. Now you can get on with riding the waves, skiing the slopes, tasting the exotic foods and taking all those wonderful photos.
Enjoy your travelling holidays.
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